19:19 4.7.2020 UTC+8 We received feedback from a customer that his BETA cloud server failed to access some websites and could not connect to the server via ssh. We have checked the client server whether he used some firewall like iptables which blocks some ip by accident.
10:30 2020.4.8 UTC+8 After many investigations, we confirmed that there is no change to our host server's network, and all BETA cloud servers have the same problem. Therefore, the network problem is caused by our upstream network configuration. We have contacted the upstream to troubleshoot the problem. We will compensate the usage of corresponding products after solving the problem.
Wednesday, April 8, 2020